Customers across Newcastle, Gateshead, Sunderland, Durham and the wider North East share their experience with our specialist cleaning services. Our biohazard, trauma, after death and hoarder cleaning teams have built a reputation across the region for responding quickly, working discreetly and leaving properties safe.
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Profile link coming soon"We needed after death cleaning at a family property and did not know where to turn. The team arrived quickly, explained everything clearly and carried out the work with real sensitivity. The property was left completely clean and safe. Cannot fault them at all."
"Called on a Sunday evening after a sewage backup flooded the utility room. They were there by 8am the next morning. The team was professional, sorted the mess out thoroughly and the room smelled clean by the end of the day. Excellent service."
"Had quite bad black mould in two bedrooms after a leaky roof. The team assessed it properly, explained the treatment and carried out the work in one visit. A small patch reappeared a few weeks later and they came back without any fuss. Good communication throughout."
"I manage a residential property and needed urgent trauma cleaning following a difficult incident. The team were discreet, compassionate and completed the work to a very high standard. They liaised with me throughout and left the property completely safe to reoccupy."
"My mother's house had become unmanageable over many years. The team were kind, non-judgmental and worked systematically through each room. They kept us informed at every stage and the property was clean and safe within two days."
"Needed biohazard cleaning at a commercial unit we had just taken over. The assessment was detailed and the quote was fair. Work was completed neatly and on schedule. Would have given 5 stars but parking was tight on the day which caused a short delay."
"After a kitchen fire the property was covered in soot and the smell was terrible. The clean took a full day but the result was outstanding. The team brought professional equipment and the surfaces I thought would need replacing were saved."
"Ground floor flooded after heavy rain. Called first thing in the morning and they arrived within three hours. The team extracted the water, cleaned and sanitised thoroughly and set up drying equipment. Very tidy workers. Highly recommend."
"Had a serious pigeon guano problem on a mezzanine floor in our warehouse. Health and safety would not let us use the area. The team suited up properly, cleared everything safely and sealed the area. Professional job, would use again."
"We bought a house where the previous owner had smoked indoors for decades. The nicotine staining was everywhere and the smell was overwhelming. Two visits and the house is now fresh and liveable. Really thorough and a professional team."
"Inherited a property that had been empty and neglected for years. The team took on a job that nobody else would quote for and completed it in two days. Completely unrecognisable by the end. Quoted clearly, stuck to the price and communicated well."
"Had recurring mould behind a wardrobe that we had been tackling ourselves for a year. They identified the root cause, treated the surface properly and advised on ventilation changes. No recurrence in four months. Should have called sooner."
"We used them for after death cleaning following a bereavement in the family. I cannot speak highly enough of how they handled the situation. Completely discreet, respectful and thorough. The property was left in a good state and the family was kept informed."
"Needed a needle sweep at a housing association property before we could let it again. Booked for the next morning, the team arrived on time with all the right equipment, swept the full property and gave us a written clearance note. Exactly what we needed."
"Difficult situation at a rental property that we could not handle ourselves. They responded the same afternoon, assessed the property and carried out a full decontamination. No drama, completely professional, and the property passed its inspection the following week."
"Used them for a biohazard clean at a commercial property. From first call to completion the whole experience was smooth. Quote arrived same day, work was booked two days later and the result was exactly what we needed. Fair price for the level of work."
"A relative's house needed a full hoarder clean after years of accumulation. The team were non-judgmental, patient and very thorough. They worked respectfully and kept us updated on progress. Property was cleared, cleaned and safe in under two days."
"Sewage backed up through the floor drain in the basement of a rental property. This company responded within two hours, contained the situation and completed the cleanup the same evening. Landlord and tenant both relieved. Very impressed."
"We needed to act quickly after a very distressing incident at a managed property. The team was professional, discreet and clearly experienced in handling sensitive situations. All work was carried out safely. They followed up to confirm everything was satisfactory."
"The soot damage after our kitchen fire was worse than I realised. The team assessed it honestly and got to work without fuss. The results were far better than I expected. They saved surfaces I had written off and the smell has completely gone. A few minor areas could have been tackled slightly more thoroughly but overall very good."
"Rented a property that had been heavily smoked in. Yellow walls and a persistent smell that regular cleaning could not shift. One visit and the difference was dramatic. Walls back to their original colour, smell gone. Prompt, tidy and professional."
"Contacted several companies and this was the only one that could help immediately. The team arrived with full PPE, assessed the biohazard risk properly and carried out a systematic clean over half a day. Very organised and very professional."
"Three years of mould in the bathroom corner. Had it painted over twice and it always came back. They treated the underlying cause with proper products. No return in three months. The advice on ventilation has made a real ongoing difference."
"Property left in a very poor state by previous tenants. Every room needed deep cleaning and two rooms were genuinely extreme. The team worked through it methodically and left everything safe. Slightly longer than estimated but given the condition that was understandable. Fair price."
If we have completed a job for you, we would be grateful for an honest review. Your feedback helps other customers across Newcastle upon Tyne and the North East make an informed decision when they need specialist cleaning support.
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Common questions about our reviews, service area and the way we work. For any other questions, contact us directly.
Get a Free QuoteYou can read our verified reviews on Google, Trustpilot, Checkatrade, Yell, FreeIndex, Facebook, Feefo and Reviews.io. All platforms listed on this page host independently submitted reviews from real customers. We do not edit or delete reviews on any platform.
We cover Newcastle upon Tyne and the wider North East, including Sunderland, Gateshead, Durham, South Shields, Washington, Hartlepool, Wallsend and many more towns and surrounding areas. If you are unsure whether we cover your postcode, call us and we will confirm.
Yes. The reviews on this page are from customers in Newcastle, Gateshead, Sunderland, Durham, South Shields, Whitley Bay, Cramlington, Morpeth and other North East locations. We do not aggregate reviews from outside our service area.
Yes, and we would genuinely welcome your honest feedback. After completing a job we may follow up by email with a review link. Alternatively you can find our profiles on Google, Trustpilot and Checkatrade directly. We read every review and use customer feedback to improve our service.
Yes. We work across both residential and commercial properties throughout the North East. This includes private homes, rental properties, HMOs, commercial units, warehouses, offices, housing association properties and public spaces. Our biohazard cleaning, trauma cleaning and extreme cleaning teams are equipped for both domestic and commercial environments.
Yes. All operatives are trained to handle hazardous waste, bodily fluids and contaminated environments in line with HSE guidelines. We carry full public liability and professional indemnity insurance, and our team are DBS checked for work in sensitive situations such as after death cleaning and hoarder property clearance.
Call us directly for an immediate response, or submit an enquiry using the contact form. We aim to respond to all enquiries within the hour. For emergency situations such as sewage cleanup, flood damage or trauma cleaning, call 0191 666 9820 for a 24-hour response.
Serving Newcastle upon Tyne and the North East. Available 24/7 for emergency response. Hazard Clean Team — 0191 666 9820.